Frequently Asked Questions
GLOBE Observer App:
My latitude and longitude aren't showing up correctly to make observations. What should I do?
Make sure you have activated location services on your phone. On iPhone, this is under Settings -> Privacy. For Android, this is under Settings>Location. You may also try closing the app and reopening it.
I don’t see any Satellite Flyover times, what does that mean?
The Overpass calculator is based on your location. Without knowing your location, we cannot provide you with overpass times. Make sure you have activated location services on your phone. On iPhone, this is under Settings -> Privacy. For Android, this is under Settings>Location. You may also try closing the app and reopening it.
How do I know my observations sent successfully?
Any observations that have not been sent to GLOBE will be stored on the phone under Review/Send My Cloud Observations. Click Review/Send My Cloud Observations to see a list of observations collected. Select an individual observation or Select All and click the Send Cloud Observation to GLOBE button that has now turned green. Observations containing pictures may take additional time to send. A pop-up message reading “Success- Your Observation has been successfully sent to GLOBE” will appear once the observation has been sent to GLOBE.
I am making a cloud observation. What does obscured mean?
"Obscured" means that you don't have a clear view of clouds in the sky because of rain, snow, dust, fog, smoke, haze, volcanic ash, ocean spray, or blowing sand.
Should there be people in my pictures?
Generally, no. Any pictures where faces are visible or identifiable (especially students or other minors) will not be approved for posting.
Should I include buildings or trees in my pictures of the sky?
The goal is to capture pictures of the clouds, but we understand that observers may be in less open areas (courtyards, city streets, etc.) where the cardinal direction (North, South, East, and West) photos may show tall buildings or trees. When taking these photos, please aim your camera at 14 degrees above the horizon, or about the angle of your hand raised up to eye level with your arm stretched away from you. This helps capture more of the sky in your photo.
Seeing my Data:
Where can I see my observations once I submit them?
All observations are displayed under Data -> Our Observations.
Why don't I see my photographs on the map of today's GLOBE Observer data points?
First, make sure you submitted the data to GLOBE (see above). Even if your observations have been submitted, all photos are reviewed before being made available in the database. Check back the next day, and your photos should be on the map.
How do I use the GLOBE Visualization System to explore my data and data collected by other citizen scientists?
The GLOBE Visualization System is a powerful tool for exploring data. Clicking question mark icon in the upper right hand corner can access an informational tutorial. A full tutorial is available via power point or pdf.
Don't see your question here? Please contact us. We will respond within 1-2 business days.
Did you Know?
Cirrus at Sunset
This is a great shot of feathery cirrus turned pink by the setting sun, and with some very distinct persistent contrails running through the sky.
Photo by Ed Donovan, South Carolina.